Frequently Asked Questions
Everything you need to know about your LILY shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary by silhouette.
Which payment methods do you accept?
LILY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing your order by contacting our support team.
Are your materials sustainably sourced?
We are committed to conscious fashion. 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% by 2025.