Returns & Exchanges
At LILY, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your new fashion piece isn't the perfect fit, we are here to help you find an alternative or process a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging, ensuring all designer tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing